Commercial purpose
Brand / program: ______ Campaign window: ______ Program owner: ______
Primary business objective: ______________________________________
Scope and quality
| Element | Agreement |
|---|---|
| Eligible store universe | Versioned list and exclusions |
| Service frequency | By segment and campaign, with rescheduling policy |
| Required work | Visit types, tasks, surveys and authorized interventions |
| Acceptable evidence | Required record, quality standard and retailer restrictions |
| Definition of completed visit | Explicit conditions, not just check-in |
| Definition of resolved issue | Verified correction or authorized exception |
| Reporting deadline | Agreed period and completeness rules |
| Data access and privacy | Role-based, lawful, minimized and retained appropriately |
Exception ownership
| Issue type | Owner | Response expectation | Verification method |
|---|---|---|---|
| Stock not delivered | |||
| Store access refused | |||
| Promotion fixture missing | |||
| Incorrect shelf price | |||
| Data or system issue |
Governance
Weekly operations review: ______
Monthly performance review: ______
Approval process for changes in scope: ______
Process to dispute incorrect observations: ______