An email when call compliance drops

A manager subscribes to the call compliance report with a condition, so an email arrives only when the team falls below 90%.

The story

Claire · Field sales manager · Sydney Metro team

Claire doesn't want another report in her inbox every day. She subscribes to Call Compliance by Rep for 7:00 every weekday, with one condition: send only if the team average is below 90%. For three weeks nothing arrives. On Wednesday 12 November at 7:00, an email lands: compliance is at 86%, with two reps under 80%. She calls both before they leave home.

In Salesforce

The report reads synced visits, so the alert reflects yesterday's work.

Search...
FieldKoHomeAccountsVisitsOrdersCampaignsReportsDashboards
Report subscription
Call Compliance by Rep
Refresh
Owner
Claire
Reps Under 80%
RepCompliance
Liam P.76%
Sam W.78%
Details
Condition
under 90%
Result
86%
Reps under 80%
2
Email sent
7:00 AM
Email
86%, two reps under 80%
  1. Only when it mattersConditions send the email only when a threshold is crossed.
  2. Any FieldKo reportThe same works for overdue stores, availability below target, or reps who didn't log out.
  3. Standard Salesforce subscriptionsManagers set it up themselves, with the right permissions, no admin needed.
One visit, itemized

Everything this visit sent back to Salesforce.

Each line is a record in your own org, under your permissions, reportable with the tools your team already uses.

Features in this example
FIELDKOSydney MetroWed 12 Nov

Conditionunder 90%
Result86%
Reps under 80%2
Email sent7:00 AM

Sent toSalesforce
✓ SYNCED
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Store names, people and figures in these examples are illustrative.

Related reading

Best practiceThe retail execution maturity model →ToolkitTemplate: 30-minute weekly retail execution review →

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