Vision AI flags a shelf gap from one photo; the rep fills it from the back room and the score moves from 78% to 92% before she leaves the aisle.
The story
Priya · Territory rep · Metro Grocer Bondi Junction
Priya is on her Tuesday call at Metro Grocer Bondi Junction. At 9:52 she photographs the sparkling water bay as part of the shelf audit. Vision AI reads the photo on the phone and flags one gap where the 12 x 330 ml should be. The back room has four cases. She fills the gap, re-shoots at 10:04, and the Shelf Health Score moves from 78% to 92% before she leaves the aisle.
Vision AI is a paid add-on.
9:41
‹ VisitOffline · 3 pending
Shelf Audit
Metro Grocer Bondi Junction · 500 Oxford St
Checked in 9:31 AMTask 5 of 6
Shelf photo · Sparkling water bay
Read on device · 11 facings · 1 gap · 2 promo tags
Gap detectedShelf 1, position 4
Sparkling Water 12 x 330 ml · Core range · Last ordered 14 Oct
Shelf Health Score
78%
re-shoot to update
Saved on device · uploads at next sync3 pending
On the phone
1The photo is read on the deviceSmart Camera checks the shot is usable. Vision AI counts facings, finds the gap, and reads promo and price tags, with no signal in the aisle.
2The gap is a known product, not a guessThe account's core range says what belongs at position 4, and the last order date tells Priya the store should have stock out the back.
3One tap records the outcome"Filled from back room" or "Out of stock" becomes a reason on the ranging record. Out of stock also raises a task for the account manager.
4The second photo moves the scoreBoth photos stay on the visit, and the scorecard re-scores against the brand's weights.
In Salesforce, after sync
Priya syncs at the car at 10:26. Her manager sees the before and after without asking.
