PharmacyField repsAfter the visitWorks offline

Nine tasks, one visit, synced at the car

A whole pharmacy visit is done with no signal, then nine tasks, a survey and 14 photos upload in two minutes from the car park.

The story

Sam · Territory rep · Harbour Pharmacy Coogee

Sam spends 48 minutes at Harbour Pharmacy Coogee with no signal past the front counter. He completes nine tasks: price checks, core ranging, a sun care survey and a pack-out on the new SPF bay. Back at the car at 2:41, the Sync screen shows 23 pending changes. Records upload first, then 14 photos. At 2:43 it reads "Synced with Salesforce". His manager can see the whole visit before Sam has left the car park.

‹ Visit
Sync
Harbour Pharmacy Coogee
Checked in 1:51 PMTask 9 of 9
SyncSynced with Salesforce
Pending changes23 → 0
Photos uploaded14
Last sync2:43 PM
Visit tasks
  • ✓Core rangingDone
  • ✓Sun care survey14/14
  • ✓Pack-out: SPF bayBefore and after photos
On the phone
  1. Everything is queued, nothing is lostThe Sync screen lists every change waiting to upload, so Sam can see exactly what will reach Salesforce.
  2. Records first, then photosAnswers and tasks upload first so managers see results fast; photos follow and attach to the right records.
  3. The week isn't typed up on FridayThe visit is in Salesforce two minutes after Sam leaves the store, as records the team can report on.
In Salesforce, after sync

The visit is in Salesforce at 2:43, two minutes after Sam reaches the car.

Search...
FieldKoHomeAccountsVisitsOrdersCampaignsReportsDashboards
Visit
#4602 · Harbour Pharmacy Coogee
FollowEdit
Status
Completed
Account
Harbour Pharmacy Coogee
Owner
Sam
Visit Date
Mon 27 Oct
Last Synced
2:43 PM
PlannedChecked InCompleted
Visit Tasks
TaskStatus
Core ranging · DoneCompleted
Sun care survey · 14/14Completed
Pack-out: SPF bay · Before and after photosCompleted
Visit Details
Tasks · Completed
9 of 9
Sun Care Survey · Answered
14/14
Photos · Attached
14
Pending changes
23 → 0
Photos uploaded
14
Last sync
2:43 PM
Captured by
Sam · Territory rep
Source
FieldKo Atlas mobile app
Checked in
1:51 PM
Synced
2:43 PM
Captured offline
Yes
One visit, itemized

Everything this visit sent back to Salesforce.

Each line is a record in your own org, under your permissions, reportable with the tools your team already uses.

Features in this example
FIELDKOHarbour Pharmacy CoogeeMon 27 Oct · Visit #4602

Check-in1:51 PM
Tasks9 of 9
Survey14/14
Pack-outDone
Photos14
Check-out2:39 PM

Sent toSalesforce
✓ SYNCED 2:43
Related examples
On the phoneWorks Offline

Barcode scan finds a delisted line

A barcode scan in a pharmacy turns up a product that's no longer in the account's price book, and the account manager is told before the next order.Barcode scanningCore rangingOffline syncSam · Field rep · Harbour Pharmacy Coogee
On the phoneWorks Offline

Today's route, planned at the kitchen table

A rep sees today's twelve visits on a map, adds two nearby accounts and sets the best order between stops before leaving home.Route planningStore visits & call cyclesSam · Territory rep · Eastern Suburbs territory
On the phoneWorks Offline

Visit summary PDF to the store

At check-out, the rep emails the store a one-page summary of what was done, so the store manager has a record too.Store visits & call cyclesOffline syncSam · Territory rep · Harbour Pharmacy Coogee
← All examplesAll pharmacy examples →The problem this solves: We find out on Friday →

Store names, people and figures in these examples are illustrative.

Related reading

ProductOffline Salesforce Mobile App for Field Teams →

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