Convenience & petrolField repsIn storeWorks offline

Order from the shelf, signed on the spot

The rep builds an 18-unit order from the store's price book and the manager signs on the phone, with no signal in the store.

The story

Josh · Field rep · Riverside Fuel & Go

Josh finishes his shelf check at Riverside Fuel & Go at 10:12. The cooler is low on sparkling water and cold brew. He opens a new order, and the cart shows only products in this account's price book, at this account's prices. He adds 6 cases of sparkling water and 12 of cold brew, 18 units in all. The store manager, J. Chen, signs on the phone at 10:22. The order is saved on the device and submits at the next sync.

‹ VisitOffline · 1 pending
Order Summary
Riverside Fuel & Go
Checked in 9:48 AMTask 3 of 3
Order
Sparkling Water 12 x 330 ml× 6
Cold Brew 4 x 250 ml× 12
Total18 units
Customer signatureJ. Chen · 10:22 AM
Ready to submit
18 units
Saved on device · uploads at next sync1 pending
On the phone
  1. The store's own price bookThe cart only offers what this account can order, at its agreed price, so there's nothing to correct later.
  2. Signed in storeThe manager signs on the screen. The signature and the time are saved with the order.
  3. Placed without a signalThe order waits on the phone and submits with the rest of the visit when Josh syncs.
In Salesforce, after sync

Josh syncs at 10:40. The order is on the account before the store has restocked the cooler.

Search...
FieldKoHomeAccountsVisitsOrdersCampaignsReportsDashboards
Order
#O-20931 · Riverside Fuel & Go
FollowEdit
Status
Submitted
Account
Riverside Fuel & Go
Order Date
Wed 22 Oct
Last Synced
10:40 AM
Order Lines
ProductUnits
Sparkling Water 12 x 330 ml6
Cold Brew 4 x 250 ml12
Details
Signed by
J. Chen
Signed at
10:22 AM
Ready to submit
18 units
Captured by
Josh · Field rep
Source
FieldKo Atlas mobile app
Checked in
9:48 AM
Synced
10:40 AM
Captured offline
Yes
One visit, itemized

Everything this visit sent back to Salesforce.

Each line is a record in your own org, under your permissions, reportable with the tools your team already uses.

Features in this example
FIELDKORiverside Fuel & GoWed 22 Oct · Order #O-20931

Check-in9:48 AM
Shelf checkDone
Order18 units
SignatureJ. Chen
Check-out10:25 AM

Sent toSalesforce
✓ SYNCED 10:40
Related examples
On the phoneWorks Offline

Promo compliance, 12 of 12

A merchandiser confirms a summer promo end is built to plan with a 12-question survey and three photos, all saved with no signal.SurveysOffline syncAisha · Merchandiser · Harbourside Fuel & Go
On the phoneWorks Offline

Out of stock, logged with a photo

Vision AI counts facings against the planogram, confirms two lines are out of stock, and the account manager is alerted within the hour.Vision AICore rangingOffline syncAisha · Merchandiser · Northside Fuel & Go
On the phoneWorks Offline

Nearby account added to the day

Between visits, the map shows an overdue store two streets away, and the rep adds it to today as an unplanned visit.Route planningStore visits & call cyclesJosh · Field rep · Riverside Fuel & Go area
← All examplesAll convenience & petrol examples →The problem this solves: Orders re-keyed twice →

Store names, people and figures in these examples are illustrative.

Related reading

ProductRetail Order Taking and Turn-in Orders on Salesforce →FieldKoFeatures →Best practiceFrom store visit to reliable order hand-off →

See this in your own org.

We'll walk through Orders and Offline sync in a demo org, using your stores and products.

Book a Demo